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Month August 2016

Moodle instructions

See getting Started with Moodle or the full list of tutorials for Moodle instructions. When sending a ticket to CDLA, always add the professor and the course information to the ticket.

Print job doesn’t print or doesn’t appear in print queue

Symptoms: Employee sends a print job from a personal computer but the job never goes through to a departmental printer or Ricoh MFD, or student or employee sends a print job from a personal computer to a public Ricoh device and the… Continue Reading →

Check for installed printers using Devices and Printers

About: Generally the Print Management tool is quicker to use to get the list of installed printers but you should also understand how Devices and Printers works. If it’s already open it can be faster just to click through printers there, and it is sometimes… Continue Reading →

Team Ticket Assignments

Sticky post

About Summary of how help tickets should be assigned if they are not able to be resolved at the Helpdesk; initial troubleshooting should be completed and all info recorded in the ticket. If we are experiencing a campus-wide outage contact the responsible staff… Continue Reading →

Setting up the iOS Fortinet VPN client (FortiClient)

About: Connect your iPhone, iPad or iPod Touch to the Occidental College VPN (Virtual Private Network) in order to connect to the Oxy network from anywhere in the world (or across town). Note: If at all possible, Set up the Fortinet… Continue Reading →

Check for installed printers using Print Management

About: Use the Print Management console to display a full list of all print devices installed. This view is different than the Devices and Printers window view where the print devices are grouped together based on Port and Driver type.

Shared Email: Mailbox vs. Listserv vs. Alias

About: At times we receive requests for listservs or aliases or mailboxes for departments or groups. Sometimes one specific option is requested but another option may better meet their needs. We need to understand and help clarify requirements to ensure… Continue Reading →

Mailing list (Listserv) Management using the web interface

About: Our mailing list software, Mailman, has both a web interface and the ability to make changes by emailing specific commands. Instructions for the web interface are below.

Ricoh Internal Server Error

Symptoms: “An internal server error occurred. No suitable printer available: Printer is reporting an Offline state” error pop-up appears if another print job has come through or has been released on the device before a previous error message has been cleared.

Ricoh Paper Size and Type Mismatch error

Symptoms: The red Check Status LED is lit up and the Ricoh MFD status page indicates “Error Occurred” next to the Printer section; detailed error page shows Paper size and type are mismatched.

Ricoh No Paper Error

Symptoms: The red Check Status LED is lit up and the Ricoh MFD status page indicates No Paper.

How To Perform a Job Reset on a Ricoh

About: How to perform a job reset on a Ricoh multifunction device in order to clear a printer error and allow the next job(s) to go through. If no one is around to claim the print job, perform a Job… Continue Reading →

About Purchasing

About: ITS purchases technology-related items for the College. If it’s not a technology purchase, they should be referred to their Staples account for purchasing. All departments should have access to a Staples account. If not, the department support staff should… Continue Reading →

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