Symptoms:

An internal server error occurred. No suitable printer available: Printer is reporting an Offline state” error pop-up appears if another print job has come through or has been released on the device before a previous error message has been cleared.

Diagnosis:

Select the “Check Status” and then “Check” buttons to view error report.

Cause:

This error appears if another print job has come through or has been released on the device before a previous error message has been cleared. Previous errors might include include:

No paper

Paper size and type are mismatched

Paper Jam 

Resolution:

  1. Perform a Job Reset to clear all of the error(s) so new print jobs come through.
  2. Clear any paper jams: follow instructions on the printer
    1. Call DOCS x2585 | 323-259-2585 7:30am-5:30pm if you can’t get it to clear.
    2. Email docs@oxy.edu after 5:30pm or over weekends (exception: try calling if it’s during the lead-up to finals, they often staff the weekends).