If you are getting Authentication or password errors when you try to login to the my.oxy.edu portal, please try these troubleshooting steps.
- Please make sure you are only using ONLY your Username and NOT your full email address as your username.
- Confirm that CAPSLOCK is not enabled.
- If you are visiting the my.oxy.edu page from a bookmarked link, please visit a freshly loaded https://my.oxy.edu/
- Try using an Incognito/Private Window, a different browser, or a different computer to make sure this is not a cache or cookie issue.
- Reset/clear your oxy.edu cookies in your web browser (How to clear web browser cache & cookies)
- If you are copying and pasting in your login details please make sure that you have not copied a “blank space” by ensuring that you have only copied the login info characters.
- If you are still having problems accessing your account please contact the helpdesk and let us know which systems you are and are not able to access.