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Category Background Info

What Is a MAC Address?

A Media Access Control address (MAC address) of a device is a unique identifier assigned to network interfaces for communications at the data link layer of a network segment. MAC addresses are used as a network address for most IEEE… Continue Reading →

Protected: Mailing list instructions

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Protected: Specialty Software Guide

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Common Alternative Software Solutions

About This article lists alternatives to common proprietary and operating system exclusive software. Most, if not all, of these alternatives are free and open source, meaning anyone can look at how the program works and there are few, if any, proprietary… Continue Reading →

About Qualtrics

About: Qualtrics is a web-based survey design and deployment platform. Oxy has purchased an institutional license that allows the Oxy community to create and issue their own surveys. To use Qualtrics under the Oxy license, please follow these instructions. Note… Continue Reading →

About PollEverywhere

About: PollEverywhere is a web-based polling platform. We can extend invitations to faculty and staff to use this software for polling in classes and meetings. Polls can be run using a web-browser on any OS, or plugins that can be installed to allow… Continue Reading →

Scripts List

About: The Almighty Scripts List. These scripts only work on Oxy employee or department PC’s that ITS maintains. There are currently no scripts of this kind available for Macs.

Can I borrow…?

About We have a number of items available within the Academic Commons building to help support the IT and media needs of the Oxy community. The bookstore also stocks a variety of items, and departments and programs can purchase supplies through… Continue Reading →

Team Ticket Assignments

Sticky post

About Summary of how help tickets should be assigned if they are not able to be resolved at the Helpdesk; initial troubleshooting should be completed and all info recorded in the ticket. If we are experiencing a campus-wide outage contact the responsible staff… Continue Reading →

Shared Email: Mailbox vs. Listserv vs. Alias

About: At times we receive requests for listservs or aliases or mailboxes for departments or groups. Sometimes one specific option is requested but another option may better meet their needs. We need to understand and help clarify requirements to ensure… Continue Reading →

About Purchasing

About: ITS purchases technology-related items for the College. If it’s not a technology purchase, they should be referred to their Staples account for purchasing. All departments should have access to a Staples account. If not, the department support staff should… Continue Reading →

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