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How to clear web browser cache and cookies

How to clear the cache in Google Chrome 1. Delete the Chrome browser cache with a shortcut. The fastest way to get rid of the cache data in Google Chrome is the option “Clear Browser cache”. You can access this… Continue Reading →

How Students can Map G: drives on their Personal

To map your OXY Student G: drive you will want to follow these instructions. For Windows PC Open “This PC” icon Click “Map Network Drive” Select “G:” drive (or whatever you’d like to use as your G: drive) in the… Continue Reading →

What to do if your OXY Email account is hacked

In an effort to reduce the amount of damage that can occur to your account and others on the internet, Google will lock your email account if it appears compromised; They then will contact the OXY ITS department to let… Continue Reading →

Edge vs Internet Explorer

Microsoft has made the Edge browser the default for browser for Windows 10, some older programs on campus will not work on the newer Edge browser, you will need to search for Internet Explorer and open it to run these… Continue Reading →

Protected: Create SCCM USB Boot Stick

There is no excerpt because this is a protected post.

Password Resets

How to rest your OXY login details. If you need to reset your password, we will simply need you to verify your identity by taking a selfie with a photoID next to your face and at a distance that we… Continue Reading →

How to Mount OXY Network Drives

To manually mount/connect to the OXY network hard drives (G:\ , H:\ , etc.) after you have connected to the OXY VPN connection or if you have lost the Network mounts you can use these methods. If you have lost… Continue Reading →

macOS Timeline of Versions

Here is a timeline of when macOS came out.

What Is a MAC Address?

A Media Access Control address (MAC address) of a device is a unique identifier assigned to network interfaces for communications at the data link layer of a network segment. MAC addresses are used as a network address for most IEEE… Continue Reading →

Configure SQL Developer

This guide will show you how to configure the SQL Developer application which you have setup by running R:\Install\SQLdeveloper\goSQLDev.cmd from your OXY PC. Once SQL Developer has been setup you just need to follow these steps to connect it to the… Continue Reading →

Printing from Google Drive

Please note that Google Support confirms that printing directly from Drive is only available in Chrome. No other browsers. This is not an OS related issue, simply a limitation of the Google Drive service.  This is the way it has been and… Continue Reading →

Setup Email Delegation

Email Delegation lets you give access to a mailbox to someone else that wants to access that mailbox’s emails or be able to send email out from that mailbox without having to log out of their own email accounts and into… Continue Reading →

Protected: Mailing list instructions

There is no excerpt because this is a protected post.

Java errors related to Banner

There are occasionally 2x issues that require the roaming user profile to be reset, most notably Java errors related to Banner.  These errors will be user specific and only happen inside of 2x.  If the problem is more widespread than… Continue Reading →

Unable to Type in Spotlight on macOS

Sometimes you will be unable to type in the Spotlight search bar in macOS. This is a simple problem to fix.

How to Remote Connect to an Apple Computer

This guide provides instructions on how to remote connect to another Mac computer on Oxy’s network.

How to connect to websites on

About: Some HTML / CSS websites are hosted on our web server, Connecting to the server to access or update files requires mapping the network drive (on-campus access) or connecting via 2x or ftps (off-campus access), in conjunction with… Continue Reading →

macOS Upgrade Guide

About This guide will give instructions on how to upgrade the operating system on Mac computers.

banner install troubleshooting

If you are trying to run gobanner and it is failing with a incorrect path error, you will want to update the group policy of your PC, please follow these instructions. To Fix: 1. Start > Run > gpupdate /force… Continue Reading →

iPhone Email Setup

You will want to go to Mail Settings and add a new account, you want to select “Microsoft Exchange” and enter in your OXY email login settings and that should be all you need to do to setup email on… Continue Reading →

Outlook Setup

Recommended Setup Here at Oxy we use the Google Apps email system to power our OXY emails, which means that to setup your Outlook email client you will want to use the free tool Google offers to setup Outlook with… Continue Reading →

Printer is Locked

If you are trying to get your prints from one of the Printers on campus but it’s telling you that your Profile is “LOCKED” you will need to Go back to the original printer you had logged into and log… Continue Reading →

Protected: Specialty Software Guide

There is no excerpt because this is a protected post.

Common Alternative Software Solutions

About This article lists alternatives to common proprietary and operating system exclusive software. Most, if not all, of these alternatives are free and open source, meaning anyone can look at how the program works and there are few, if any, proprietary… Continue Reading →

How to Re-image a Computer

Physical Preparation Before starting the re-imagine process, take the hard drive out of the computer. Then place a Device Tag on the hard drive and fill in the person’s details of who you are re-imaging the computer for. Take a… Continue Reading →

USB Drive Not Ejected Properly from Mac Computer

About macOS requires that a user ejects a volume before physically removing the drive. When this isn’t done, the drive is unreadable on Mac computers, doesn’t appear in Finder, and doesn’t appear in the Disk Utility application, which typically fails… Continue Reading →

macOS Hardware and Startup Troubleshooting

About This guide is designed to provide troubleshooting options for hardware and startup problems on macOS computers.

How to Reinstall macOS

In very rare cases, an operating system reinstall is required for Mac computers. This guide should be used for Oxy computers already imaged with the Oxy image by Client Support, or non-Oxy computers. Before Reinstalling  First-Aid on Startup Disk Shut down… Continue Reading →

About Qualtrics

About: Qualtrics is a web-based survey design and deployment platform. Oxy has purchased an institutional license that allows the Oxy community to create and issue their own surveys. To use Qualtrics under the Oxy license, please follow these instructions. Note… Continue Reading →

About PollEverywhere

About: PollEverywhere is a web-based polling platform. We can extend invitations to faculty and staff to use this software for polling in classes and meetings. Polls can be run using a web-browser on any OS, or plugins that can be installed to allow… Continue Reading →

How to Access Oxy Services Using FTPS

About: FTPS is FTP using SSL for added security. SSL helps to ensure that you are connecting to Oxy’s servers and will ensure that all data transmitted between your device and Oxy’s servers are encrypted in transit end-to-end. FTPS is… Continue Reading →

Scripts List

About: The Almighty Scripts List. These scripts only work on Oxy employee or department PC’s that ITS maintains. There are currently no scripts of this kind available for Macs.

Employee and Student Check Tools

About: We’ve built a tool (PC only) that ITS Helpdesk student workers can use to troubleshoot account problems for students and employees.

Can I borrow…?

About We have a number of items available within the Academic Commons building to help support the IT and media needs of the Oxy community. The bookstore also stocks a variety of items, and departments and programs can purchase supplies through… Continue Reading →

Microsoft Office for Home Use for Oxy Employees

Office for Home Program (HUP) Oxy no longer offers the HUP discount as it now offers a free subscription to the online version of Office365 at, just sign in with your oxy login details.  

Lookup administrator passwords to mailing lists

To look up passwords for a mailman mailing list: Login to the server Become user root (“sudo bash” is a good way) Become user mailman (“su – mailman” – the hyphen is important) “cd OxyScripts” “grep listname data/List-Passwords”

Moodle instructions

See getting Started with Moodle or the full list of tutorials for Moodle instructions. When sending a ticket to CDLA, always add the professor and the course information to the ticket.

Print job doesn’t print or doesn’t appear in print queue

Symptoms: Employee sends a print job from a personal computer but the job never goes through to a departmental printer or Ricoh MFD, or student or employee sends a print job from a personal computer to a public Ricoh device and the… Continue Reading →

Check for installed printers using Devices and Printers

About: Generally the Print Management tool is quicker to use to get the list of installed printers but you should also understand how Devices and Printers works. If it’s already open it can be faster just to click through printers there, and it is sometimes… Continue Reading →

Team Ticket Assignments

Sticky post

About Summary of how help tickets should be assigned if they are not able to be resolved at the Helpdesk; initial troubleshooting should be completed and all info recorded in the ticket. If we are experiencing a campus-wide outage contact the responsible staff… Continue Reading →

Setting up the iOS Fortinet VPN client (FortiClient)

About: Connect your iPhone, iPad or iPod Touch to the Occidental College VPN (Virtual Private Network) in order to connect to the Oxy network from anywhere in the world (or across town). Note: If at all possible, Set up the Fortinet… Continue Reading →

Check for installed printers using Print Management

About: Use the Print Management console to display a full list of all print devices installed. This view is different than the Devices and Printers window view where the print devices are grouped together based on Port and Driver type.

Shared Email: Mailbox vs. Listserv vs. Alias

About: At times we receive requests for listservs or aliases or mailboxes for departments or groups. Sometimes one specific option is requested but another option may better meet their needs. We need to understand and help clarify requirements to ensure… Continue Reading →

Mailing list (Listserv) Management using the web interface

About: Our mailing list software, Mailman, has both a web interface and the ability to make changes by emailing specific commands. Instructions for the web interface are below.

Ricoh Internal Server Error

Symptoms: “An internal server error occurred. No suitable printer available: Printer is reporting an Offline state” error pop-up appears if another print job has come through or has been released on the device before a previous error message has been cleared.

Ricoh Paper Size and Type Mismatch error

Symptoms: The red Check Status LED is lit up and the Ricoh MFD status page indicates “Error Occurred” next to the Printer section; detailed error page shows Paper size and type are mismatched.

Ricoh No Paper Error

Symptoms: The red Check Status LED is lit up and the Ricoh MFD status page indicates No Paper.

How To Perform a Job Reset on a Ricoh

About: How to perform a job reset on a Ricoh multifunction device in order to clear a printer error and allow the next job(s) to go through. If no one is around to claim the print job, perform a Job… Continue Reading →

About Purchasing

About: ITS purchases technology-related items for the College. If it’s not a technology purchase, they should be referred to their Staples account for purchasing. All departments should have access to a Staples account. If not, the department support staff should… Continue Reading →

Setting up the Mac OS X Fortinet VPN client (FortiClient)

About: Connect your Mac OS X computer to the Occidental College VPN (Virtual Private Network) in order to connect to the Oxy network from anywhere in the world (or across town). Note: If at all possible, Set up the Fortinet… Continue Reading →

Granting Delegated Access to Your Blue Jeans Account

About: Grant others delegated access to your Blue Jeans account for assistance with creating & managing meetings.

Setting up the Windows Fortinet VPN client (FortiClient)

About: Connect your Windows PC to the Occidental College network from anywhere in the world (or across town) via the Oxy VPN (Virtual Private Network).  This article walks you through the installation of the FortiClient, the VPN client for use… Continue Reading →

Introduction to Footprints

FootPrints is a web-based application that ITS uses to track the requests that it works on.  You can access FP by going to and entering your normal username and password.  If you are unable to log in, contact Noel… Continue Reading →

Off Campus Internet Service

Symptoms: No internet service:  at ICC (1501 Campus Rd) and UEPI (1541 Campus Rd) (4863 and 4873 Stratford Road)  Time Warner is the provider for these locations. Diagnosis: 1st send someone to location to reboot modem. If unit is still not… Continue Reading →

How to Set Up Network Drives on a Macintosh

About: Connect your Mac to your Oxy G drive or H drive network shares.

Grant remote 2X access to an Oxy computer

About: Steps to grant Parallels 2X (OxyAccess / RDP) to a Oxy windows PC. This will permit the user to remotely access their OXY PC from their personal off-campus computer

No sound from media room speakers

Symptoms: No sound comes through the media system speakers.

Don’t see “edit” button when trying to edit a page on

Symptoms: User tries to edit a page on but doesn’t see the edit button.

Click on Banner but nothing happens

Symptoms: Clicking Banner icon, 2x logon shows, then nothing happens.  

How to reset a 2x user profile

About: 2x uses a roaming profile to keep settings maintained between its two terminal servers.  User specific settings, most notably with Java for Banner, are resolved by clearing this profile.

Specified Remote Connection can not be found when connecting to 2x

Symptoms: User receives “Specified Remote Connection can not be found” when connecting to 2x.

Logon using 2x failed

Symptoms: User receives “Logon using 2x failed” when running Banner or 2x.

Insufficient rights available when launching Banner

Symptoms: “Insufficient rights available to service your request.” when launching Banner

Specific computer not found when launching Banner or 2x

Symptoms: User receives “Specific computer not found” when launching Banner or 2x

Projector / External Monitor Not Displaying from Laptop

Sticky post

Symptoms: Laptop image doesn’t display on projector or external display.

Unable to log onto computer: No Logon Servers Available

Symptoms: User is unable to log onto to an Oxy PC computer. Error message: There are currently no logon servers available to service the logon request.    

Enable Local Administrator Account on Oxy PC’s

About: The local administrator accounts on Oxy PC’s are disabled in order to reactivate the local administrator account. To do this we use the Windows Diagnostic and Recovery Toolset (DaRT). We currently DaRT loaded on a USB Flash Drive.

Remove/Re-Add PC to Domain

About: Sometimes, it becomes necessary to remove a computer from the domain to resolve a technical issue or to fulfill a request. Before removing computer from the domain, be sure to activate and the Local Administrator account and set the… Continue Reading →

Trust Relationship Failed Error Message

Symptoms: After entering username and password into an Oxy Windows computer user gets a “The trust relationship between this workstation and the primary domain failed” error message.       

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