Search - Explore - Contribute

Category Hardware

iPhone Email Setup

You will want to go to Mail Settings and add a new account, you want to select “Microsoft Exchange” and enter in your OXY email login settings and that should be all you need to do to setup email on… Continue Reading →

Printer is Locked

If you are trying to get your prints from one of the Printers on campus but it’s telling you that your Profile is “LOCKED” you will need to Go back to the original printer you had logged into and log… Continue Reading →

USB Drive Not Ejected Properly from Mac Computer

About macOS requires that a user ejects a volume before physically removing the drive. When this isn’t done, the drive is unreadable on Mac computers, doesn’t appear in Finder, and doesn’t appear in the Disk Utility application, which typically fails… Continue Reading →

macOS Hardware and Startup Troubleshooting

About This guide is designed to provide troubleshooting options for hardware and startup problems on macOS computers.

Print job doesn’t print or doesn’t appear in print queue

Symptoms: Employee sends a print job from a personal computer but the job never goes through to a departmental printer or Ricoh MFD, or student or employee sends a print job from a personal computer to a public Ricoh device and the… Continue Reading →

Check for installed printers using Print Management

About: Use the Print Management console to display a full list of all print devices installed. This view is different than the Devices and Printers window view where the print devices are grouped together based on Port and Driver type.

Ricoh Internal Server Error

Symptoms: “An internal server error occurred. No suitable printer available: Printer is reporting an Offline state” error pop-up appears if another print job has come through or has been released on the device before a previous error message has been cleared.

Unable to log onto computer: No Logon Servers Available

Symptoms: User is unable to log onto to an Oxy PC computer. Error message: There are currently no logon servers available to service the logon request.    

© 2020 Oxy ITS Knowledgebase — Powered by WordPress

Theme by Anders NorenUp ↑