Search - Explore - Contribute

Category IT Services

How to clear web browser cache and cookies

How to clear the cache in Google Chrome 1. Delete the Chrome browser cache with a shortcut. The fastest way to get rid of the cache data in Google Chrome is the option “Clear Browser cache”. You can access this… Continue Reading →

How Students can Map G: drives on their Personal

To map your OXY Student G: drive you will want to follow these instructions. For Windows PC Open “This PC” icon Click “Map Network Drive” Select “G:” drive (or whatever you’d like to use as your G: drive) in the… Continue Reading →

What to do if your OXY Email account is hacked

In an effort to reduce the amount of damage that can occur to your account and others on the internet, Google will lock your email account if it appears compromised; They then will contact the OXY ITS department to let… Continue Reading →

Protected: Create SCCM USB Boot Stick

There is no excerpt because this is a protected post.

Password Resets

How to rest your OXY login details. If you need to reset your password, we will simply need you to verify your identity by taking a selfie with a photoID next to your face and at a distance that we… Continue Reading →

macOS Timeline of Versions

Here is a timeline of when macOS came out.

What Is a MAC Address?

A Media Access Control address (MAC address) of a device is a unique identifier assigned to network interfaces for communications at the data link layer of a network segment. MAC addresses are used as a network address for most IEEE… Continue Reading →

Configure SQL Developer

This guide will show you how to configure the SQL Developer application which you have setup by running R:\Install\SQLdeveloper\goSQLDev.cmd from your OXY PC. Once SQL Developer has been setup you just need to follow these steps to connect it to the… Continue Reading →

Setup Email Delegation

Email Delegation lets you give access to a mailbox to someone else that wants to access that mailbox’s emails or be able to send email out from that mailbox without having to log out of their own email accounts and into… Continue Reading →

Protected: Mailing list instructions

There is no excerpt because this is a protected post.

Printer is Locked

If you are trying to get your prints from one of the Printers on campus but it’s telling you that your Profile is “LOCKED” you will need to Go back to the original printer you had logged into and log… Continue Reading →

Protected: Specialty Software Guide

There is no excerpt because this is a protected post.

How to Re-image a Computer

Physical Preparation Before starting the re-imagine process, take the hard drive out of the computer. Then place a Device Tag on the hard drive and fill in the person’s details of who you are re-imaging the computer for. Take a… Continue Reading →

About Qualtrics

About: Qualtrics is a web-based survey design and deployment platform. Oxy has purchased an institutional license that allows the Oxy community to create and issue their own surveys. To use Qualtrics under the Oxy license, please follow these instructions. Note… Continue Reading →

Can I borrow…?

About We have a number of items available within the Academic Commons building to help support the IT and media needs of the Oxy community. The bookstore also stocks a variety of items, and departments and programs can purchase supplies through… Continue Reading →

Print job doesn’t print or doesn’t appear in print queue

Symptoms: Employee sends a print job from a personal computer but the job never goes through to a departmental printer or Ricoh MFD, or student or employee sends a print job from a personal computer to a public Ricoh device and the… Continue Reading →

Check for installed printers using Devices and Printers

About: Generally the Print Management tool is quicker to use to get the list of installed printers but you should also understand how Devices and Printers works. If it’s already open it can be faster just to click through printers there, and it is sometimes… Continue Reading →

Setting up the iOS Fortinet VPN client (FortiClient)

About: Connect your iPhone, iPad or iPod Touch to the Occidental College VPN (Virtual Private Network) in order to connect to the Oxy network from anywhere in the world (or across town). Note: If at all possible, Set up the Fortinet… Continue Reading →

Check for installed printers using Print Management

About: Use the Print Management console to display a full list of all print devices installed. This view is different than the Devices and Printers window view where the print devices are grouped together based on Port and Driver type.

Shared Email: Mailbox vs. Listserv vs. Alias

About: At times we receive requests for listservs or aliases or mailboxes for departments or groups. Sometimes one specific option is requested but another option may better meet their needs. We need to understand and help clarify requirements to ensure… Continue Reading →

Mailing list (Listserv) Management using the web interface

About: Our mailing list software, Mailman, has both a web interface and the ability to make changes by emailing specific commands. Instructions for the web interface are below.

Ricoh Internal Server Error

Symptoms: “An internal server error occurred. No suitable printer available: Printer is reporting an Offline state” error pop-up appears if another print job has come through or has been released on the device before a previous error message has been cleared.

Ricoh Paper Size and Type Mismatch error

Symptoms: The red Check Status LED is lit up and the Ricoh MFD status page indicates “Error Occurred” next to the Printer section; detailed error page shows Paper size and type are mismatched.

Ricoh No Paper Error

Symptoms: The red Check Status LED is lit up and the Ricoh MFD status page indicates No Paper.

How To Perform a Job Reset on a Ricoh

About: How to perform a job reset on a Ricoh multifunction device in order to clear a printer error and allow the next job(s) to go through. If no one is around to claim the print job, perform a Job… Continue Reading →

About Purchasing

About: ITS purchases technology-related items for the College. If it’s not a technology purchase, they should be referred to their Staples account for purchasing. All departments should have access to a Staples account. If not, the department support staff should… Continue Reading →

Off Campus Internet Service

Symptoms: No internet service:  at ICC (1501 Campus Rd) and UEPI (1541 Campus Rd) (4863 and 4873 Stratford Road)  Time Warner is the provider for these locations. Diagnosis: 1st send someone to location to reboot modem. If unit is still not… Continue Reading →

How to Set Up Network Drives on a Macintosh

About: Connect your Mac to your Oxy G drive or H drive network shares.

Grant remote 2X access to an Oxy computer

About: Steps to grant Parallels 2X (OxyAccess / RDP) to a Oxy windows PC. This will permit the user to remotely access their OXY PC from their personal off-campus computer

Click on Banner but nothing happens

Symptoms: Clicking Banner icon, 2x logon shows, then nothing happens.  

How to reset a 2x user profile

About: 2x uses a roaming profile to keep settings maintained between its two terminal servers.  User specific settings, most notably with Java for Banner, are resolved by clearing this profile.

Specified Remote Connection can not be found when connecting to 2x

Symptoms: User receives “Specified Remote Connection can not be found” when connecting to 2x.

Logon using 2x failed

Symptoms: User receives “Logon using 2x failed” when running Banner or 2x.

Insufficient rights available when launching Banner

Symptoms: “Insufficient rights available to service your request.” when launching Banner

Specific computer not found when launching Banner or 2x

Symptoms: User receives “Specific computer not found” when launching Banner or 2x

© 2020 Oxy ITS Knowledgebase — Powered by WordPress

Theme by Anders NorenUp ↑