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Category Internal Systems

Protected: Create SCCM USB Boot Stick

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Configure SQL Developer

This guide will show you how to configure the SQL Developer application which you have setup by running R:\Install\SQLdeveloper\goSQLDev.cmd from your OXY PC. Once SQL Developer has been setup you just need to follow these steps to connect it to the… Continue Reading →

Protected: Specialty Software Guide

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How to Re-image a Computer

Physical Preparation Before starting the re-imagine process, take the hard drive out of the computer. Then place a Device Tag on the hard drive and fill in the person’s details of who you are re-imaging the computer for. Take a… Continue Reading →

Scripts List

About: The Almighty Scripts List. These scripts only work on Oxy employee or department PC’s that ITS maintains. There are currently no scripts of this kind available for Macs.

Employee and Student Check Tools

About: We’ve built a tool (PC only) that ITS Helpdesk student workers can use to troubleshoot account problems for students and employees.

Lookup administrator passwords to mailing lists

To look up passwords for a mailman mailing list: Login to the server Become user root (“sudo bash” is a good way) Become user mailman (“su – mailman” – the hyphen is important) “cd OxyScripts” “grep listname data/List-Passwords”

Team Ticket Assignments

Sticky post

About Summary of how help tickets should be assigned if they are not able to be resolved at the Helpdesk; initial troubleshooting should be completed and all info recorded in the ticket. If we are experiencing a campus-wide outage contact the responsible staff… Continue Reading →

Introduction to Footprints

FootPrints is a web-based application that ITS uses to track the requests that it works on.  You can access FP by going to and entering your normal username and password.  If you are unable to log in, contact Noel… Continue Reading →

Unable to log onto computer: No Logon Servers Available

Symptoms: User is unable to log onto to an Oxy PC computer. Error message: There are currently no logon servers available to service the logon request.    

Enable Local Administrator Account on Oxy PC’s

About: The local administrator accounts on Oxy PC’s are disabled in order to reactivate the local administrator account. To do this we use the Windows Diagnostic and Recovery Toolset (DaRT). We currently DaRT loaded on a USB Flash Drive.

Trust Relationship Failed Error Message

Symptoms: After entering username and password into an Oxy Windows computer user gets a “The trust relationship between this workstation and the primary domain failed” error message.       

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